DOCUMENT:Q142329 28-JUL-2001 [win95x] TITLE :Error Message: Error Loading C:\Windows\System\Setup.exe PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:win95 appscomp kbAppCompatibility ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install or remove Norton Utilities for Windows 95, Norton AntiVirus for Windows 95, or Norton Navigator, you may receive the following error message when you restart Windows 95: Error loading C:\Windows\System\Setup.exe. You must reinstall Windows. CAUSE ===== This error message can occur when Symantec's installation program cannot change the Windows 95 shell to Windows Explorer after installing or removing a program. Symantec Technical Support has confirmed that this problem occurs when a System.in_ file is present in the Windows folder. RESOLUTION ========== Follow these steps to set Windows Explorer as the Windows 95 shell: 1. Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Command Prompt Only. 2. Use any text editor (such as Edit.com) to open the System.ini file in the Windows folder. To use Edit.com, type the following line: " edit c:\windows\system.ini " (without the quotation marks) 3. Change the line that reads Shell=C:\Windows\System\Setup.exe to: Shell=Explorer.exe 4. Save the System.ini file and then close the editor. 5. Restart your computer. To prevent the problem from reoccurring, delete or rename the System.in_ file in the Windows folder. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: nu ====================================================================== Keywords : win95 appscomp kbAppCompatibility Technology : kbWin95search kbZNotKeyword3 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.