Error Message: The Computer Is Not Receiving a Response...

ID: Q151165

The information in this article applies to:

SYMPTOMS

When you run Dial-Up Networking, you may receive the following error message:

The computer is not receiving a response from the modem. Check that the modem is plugged in, and if necessary, turn the modem off, and then turn it back on.

When you run HyperTerminal or MSN, The Microsoft Network, you may be disconnected immediately after you click Connect.


CAUSE

This behavior can occur if you have an invalid command in the Extra Settings box in the Advanced Connection Settings dialog box, or if your modem is trying to connect too quickly.


RESOLUTION

To resolve this issue, use the following steps:

  1. In Control Panel, double-click Modems.


  2. On the General tab, click your modem, and then click Properties.


  3. On the Connection tab, click Advanced


  4. Verify or remove the setting in the Extra Settings box.


  5. Click OK or Close until you return to Control Panel.


  6. Test to determine if the issue is resolved. If the issue is not resolved, in Control Panel, double-click Modems.


  7. On the General tab, click your modem, and then click Properties.


  8. On the Connection tab, click Advanced.


  9. Add a "&F" setting to the Extra Settings box, and then Click OK or Close until you return to the desktop.


Additional query words: hypertrm 


Keywords          : kbenv kberrmsg kbhw kbtool win95 wincomm win98 
Version           : 95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 28, 1999