DOCUMENT:Q176942  17-DEC-2000  [win95x]
TITLE   :Fatal Exception Error or Computer Hangs with Incoming Fax
PRODUCT :Microsoft Windows 95.x Retail Product
PROD/VER:WINDOWS:95
OPER/SYS:
KEYWORDS:kbenv kbtool win95

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows 95 
-------------------------------------------------------------------------------

SYMPTOMS
========

If a fax is received by your computer while it is processing another fax, you
may receive a fatal exception error message, and your computer may stop
responding (hang).

RESOLUTION
==========

To work around this issue, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double- click
   Mail And Fax.

2. In the list of installed information services, click Microsoft Fax, and then
   click Properties.

3. Click the Modem tab, click the modem you are using to receive incoming faxes,
   and then click Properties.

4. Click Answer After <n> Rings.

5. Change the value in the Answer After <n> Rings box to the number of
   rings you want Microsoft Fax to wait before the fax modem answers the call.

6. Click OK, click OK, click OK, and then close Control Panel.

MORE INFORMATION
================

For additional information about troubleshooting Microsoft Fax, please see the
following article in the Microsoft Knowledge Base:

   Q152196 How to Install and Use Microsoft Fax

======================================================================
Keywords          : kbenv kbtool win95 
Technology        : kbWin95search kbZNotKeyword3
Version           : WINDOWS:95

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2000.