DOCUMENT:Q182567 17-DEC-2000 [win95x] TITLE :Fatal Exception in Msgsrv32.exe When You Quit Windows 95 PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:95 OPER/SYS: KEYWORDS:kbenv win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you quit Windows 95, you may receive a fatal exception error message that references the Msgsrv32.exe file. CAUSE ===== This behavior can occur if you have the Autodesk AutoCad Release 14 program installed on your computer, and the Graphics Display Interface (GDI) handle table has become damaged. RESOLUTION ========== To work around this issue, remove the Microsoft Find Fast shortcut from the StartUp folder. To do so, use the following steps: 1. Right-click the desktop, click New, and then click Folder. 2. Type "Disabled StartUp shortcuts" (without the quotation marks), and then press ENTER. 3. Click Start, point to Find, and then click Files Or Folders. 4. In the Named box, type "startup" (without the quotation marks), and then click the Advanced tab. 5. In the Of Type box, click Folder, and then click Find Now. 6. Double-click the StartUp folder (after you verify it is in the Windows\Start Menu\Programs folder), right click the Microsoft Find Fast shortcut, and then click Cut. 7. Quit the Find Files Or Folders tool, right-click the Disabled StartUp Shortcuts folder, and then click Paste. 8. Restart your computer. MORE INFORMATION ================ This behavior can occur if you use a large number of fonts in a document. For more information about this issue, contact Autodesk. Additional query words: corrupt corrupted ====================================================================== Keywords : kbenv win95 Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:95 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.