DOCUMENT:Q174446 17-DEC-2000 [win95x] TITLE :Fax Appears in Sent Items Folder But Fax Is Not Sent PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:WINDOWS:1.0 OPER/SYS: KEYWORDS:kbenv win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to send a fax using Microsoft Exchange or Windows Messaging, the fax may not be sent although the fax does appear in the Sent Items folder. CAUSE ===== This behavior can occur if an unnecessary "1" is entered in the For Long Distance box in Dialing properties. Dialing properties is designed to automatically add a "1" before a telephone number that has an area code different from your own. RESOLUTION ========== To resolve this issue, remove the unnecessary "1" from Dialing properties. To do this, follow these steps: 1. Click Start, point to Settings, click Control Panel, and then double- click Modems. 2. Click Dialing Properties, and then remove the unnecessary "1" from the For Long Distance box. 3. Click OK, and then click OK. ====================================================================== Keywords : kbenv win95 Technology : kbWin95search kbZNotKeyword3 Version : WINDOWS:1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.