DOCUMENT:Q135964 18-DEC-2000 [win95x] TITLE :General Protection Fault Error Message Running ScanDisk PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:kberrmsg kbtool win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 - Microsoft Plus! for Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run ScanDisk, you may receive the following error message: SCANDSKW This program has performed an illegal operation and will be shut down. If you click Details, you see the following information: SCANDSKW caused a general protection fault in module KRNL386.EXE at... CAUSE ===== This error can occur if the Dskmaint.dll file in the Windows\System folder is damaged. RESOLUTION ========== To resolve this problem, extract a new copy of the Dskmaint.dll file from the Plus_2.cab file. To do so, follow these steps: 1. Restart your computer in MS-DOS mode. 2. Change to the Windows\System directory. 3. Type the following line at the MS-DOS command prompt " extract :\plus_2.cab dskmaint.dll " (without the quotation marks) where is the drive letter of the CD-ROM drive containing the Microsoft Plus! CD-ROM, or of the floppy disk drive containing disk 2 of the original Microsoft Plus! disks. 4. Restart your computer normally. MORE INFORMATION ================ If you do not have Microsoft Plus! installed, extract the Dskmaint.dll file from the Precopy2.cab file on your original Windows 95 disks or CD-ROM. ====================================================================== Keywords : kberrmsg kbtool win95 Technology : kbWin95search kbGamesSearch kbPlusSearch kbZNotKeyword3 kbPlus95 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.