DOCUMENT:Q177567 31-JAN-2001 [win95x] TITLE :Inbox Starts Microsoft Exchange Instead of Windows Messaging PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER::2,2.1 OPER/SYS: KEYWORDS:kbtool osr2 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 OEM Service Release, versions 2, 2.1 ------------------------------------------------------------------------------- SYMPTOMS ======== If you click Keep to keep Windows Messaging installed when you are removing Microsoft Outlook 97, Microsoft Exchange may be started when you double-click the Inbox icon on the desktop. CAUSE ===== Microsoft Office 97 installs both Outlook 97 and Microsoft Exchange. Microsoft Exchange replaces Windows Messaging and uses the Inbox icon. Outlook 97 has its own icon on the Start menu. RESOLUTION ========== To resolve this issue, reinstall Windows Messaging. To do so, follow these steps: 1. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs. 2. Click the Windows Setup tab, click the Windows Messaging check box to clear it, and then click OK. 3. When you are prompted to restart Windows, do so. 4. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs. 5. Click the Windows Setup tab, click the Windows Messaging check box to select it, and then click OK. 6. When you are prompted to restart Windows, do so. MORE INFORMATION ================ To prevent this problem from occurring, use the following steps to remove Outlook 97 and Microsoft Exchange, and then reinstall Windows Messaging: 1. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs. 2. In the list of installed programs, click either "Microsoft Office 97, Professional Edition" or "Microsoft Outlook 97," whichever is available, and then click Add/Remove. 3. Click Add/Remove, and then click the Microsoft Outlook check box to clear it. 4. Click Continue, click Yes to remove components, and then click Remove All. 5. If you are prompted, restart Windows. 6. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs. 7. Click the Windows Setup tab, click the Windows Messaging check box to clear it, and then click OK. 8. When you are prompted to restart Windows, do so. 9. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs. 10. Click the Windows Setup tab, click the Windows Messaging check box to select it, and then click OK. 11. When you are prompted to restart Windows, do so. When you run Windows Messaging, there may be folders remaining (such as the Journal and Tasks folders) from the Outlook 97 installation. You can delete these folders if you want. Additional query words: 95 osr2 ====================================================================== Keywords : kbtool osr2 Technology : kbWin95search kbOPKSearch kbWin95OPKOSR2 kbWin95OPKOSR210 Version : :2,2.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.