DOCUMENT:Q163674 31-JAN-2001 [win95x] TITLE :LapLink Does Not Recognize Infrared COM Port PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER::1,2,2.1 OPER/SYS: KEYWORDS:osr2 win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 OEM Service Release, versions 1, 2, 2.1 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to use LapLink with virtual COM ports created by an infrared adapter, you may receive the following error message: This port is unavailable: it may not be physically present in this computer. If no other communications program is currently running, check for a mouse or other serial device on this port." CAUSE ===== LapLink accesses the hardware directly to determine the status of the COM port and does not recognize virtual COM ports created using the infrared adapter. RESOLUTION ========== To work around this problem, use either of the following methods: - Contact LapLink for a possible resolution. - Use the Direct Cable Connection tool included with Windows 95. MORE INFORMATION ================ LapLink for Windows is manufactured by Traveling Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: 95 ====================================================================== Keywords : osr2 win95 Technology : kbWin95search kbOPKSearch kbWin95OPKOSR2 kbWin95OPKOSR1 kbWin95OPKOSR210 Version : :1,2,2.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.