DOCUMENT:Q140010 18-DEC-2000 [win95x] TITLE :Microsoft Plus! Setup Inadvertently Installs NetWare Client PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 - Microsoft Plus! for Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start your computer after installing Microsoft Plus!, you may receive various error messages indicating that certain Novell NetWare files cannot be loaded. These error messages may include: - Cannot find a device necessary to run Windows. - Unable to load the dynamic link library Nwnp32.dll. - The system cannot find the file specified. - Some or all of the following feature is not available: NetWare. Various files that cannot be loaded are listed. This list of files may include all or most of the following files: - Vnetsup.Vxd - Nwlink.vxd - Nwredir.vxd - Nscl.vxd - Vredir.vxd - Nwnp32.dll - Ndis.vxd - Ndis2sup.vxd - Vnetbios.vxd CAUSE ===== This problem can occur if you do not have the Windows 95 CD-ROM, or you do not enter the correct path to it, when Microsoft Plus! Setup prompts you for it. When this occurs, the virtual device drivers (VxDs) may be registered even though the files are not copied. RESOLUTION ========== Add and then remove the Microsoft Client for NetWare Networks to resolve this problem. To do so, follow these steps: 1. In Control Panel, double-click the Network icon. 2. Click Add, click Client, and then click Add. 3. In the Manufacturers box, click Microsoft. In the Network Clients box, click Client For NetWare Networks, and then click OK. 4. Click OK. 5. Restart your computer. 6. In Control Panel, double-click the Network icon. 7. Click Client For NetWare Networks, and then click Remove. 8. Click OK. 9. Restart your computer. The above steps should resolve the problem. If the error messages persist, remove all the components in Network properties, and then reinstall them. To do so, follow these steps: 1. In Control Panel, double-click the Network icon. 2. Note the installed components so you can reinstall them. 3. If necessary, note items such as Dial-Up Networking phone numbers and TCP/IP settings. 4. Remove all the components by clicking each component and clicking Remove. 5. Restart your computer. 6. Reinstall the network components. If you add a network adapter, the NetWare client will be added by default. You can remove the client if there is no NetWare network. ====================================================================== Keywords : win95 Technology : kbWin95search kbGamesSearch kbPlusSearch kbZNotKeyword3 kbPlus95 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.