DOCUMENT:Q141920 17-DEC-2000 [win95x] TITLE :MS Fax Error Message: Address Incorrect or Does Not Exist PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send a fax using Microsoft Exchange, your fax may be returned immediately as undeliverable. When you open the message, you see the following explanation: The recipient's e-mail address is incorrect or does not exist. Be sure to type the address correctly, and try sending the message again. If the message cannot be sent, contact your administrator. CAUSE ===== This behavior can occur if the fax client is behind the mail client in the delivery order. RESOLUTION ========== Change the delivery order to place the fax client ahead of the mail client. To do so, follow these steps: 1. Use the right mouse button to click the Inbox icon on the desktop, and then click Properties on the menu that appears. 2. Click the Delivery tab. 3. Click Microsoft Fax Transport, and then move it above Microsoft Mail using the arrows to the right of the box. ====================================================================== Keywords : win95 Technology : kbWin95search kbZNotKeyword3 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.