DOCUMENT:Q128015 17-DEC-2000 [win95x] TITLE :Presario CDS633 Does Not Support 16- or 24-Bit Color Palette PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== If you are using a Compaq Presario CDS633 and you select the High Color (16- bit) or True Color (24-bit) color palette in the property sheet for the display, the system falls back to Standard VGA and prompts you to choose another display setting. The 16-bit and 24-bit color palettes are still shown as available but you cannot implement them. CAUSE ===== Although Windows 95 correctly detects the Tseng ET4000/W32 chip set in the built-in display circuitry of the CDS633, the video BIOS in this system does not provide support for these display modes. RESOLUTION ========== Choose the 16 Color or 256 Color color palette. You may want to contact Compaq for information about a possible video BIOS upgrade, or install a display adapter that fully supports the display mode you want to use. MORE INFORMATION ================ High Color is a 16-bit display mode that supports a 65,536-color palette. True Color is a 24-bit display mode that supports up to 16.7 million colors. Additional query words: w32 et4000 ====================================================================== Keywords : Technology : kbWin95search kbZNotKeyword3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.