DOCUMENT:Q149467 17-DEC-2000 [win95x] TITLE :Unable to Install New Software in Windows 95 PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER:95 OPER/SYS: KEYWORDS:win95 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are installing new software in Windows 95, if you use the Close Program dialog box to end the Copying Files or Inserting Disk task, you may not be able to install any new software. If you try to install new software, you may receive the following error message: Rundll32: An error has occurred in your program. To keep working anyway click Ignore and save your work in a new file. To quit this program click Close. You will lose information you entered since your last Save. In some cases, the Install Program Wizard may seem to work, but the software is not actually installed. You do not receive any error message when this occurs. CAUSE ===== When you end the Copying Files or Inserting Disk task, Windows 95 unloads Rundll32.exe from memory, leaving Setupx.dll in memory. Setupx.dll cannot be unloaded properly by Rundll32.exe because Rundll32.exe has already been unloaded. Note that similar situations can occur adding new hardware with the Add New Hardware Wizard. RESOLUTION ========== To resolve this issue, restart Windows 95 and then install the new software. Additional query words: gpf ====================================================================== Keywords : win95 Technology : kbWin95search kbZNotKeyword3 Version : 95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.