DOCUMENT:Q131649 17-DEC-2000 [win95x] TITLE :Using Help Causes Text or Image to Disappear in Paint PRODUCT :Microsoft Windows 95.x Retail Product PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are working with an image in Windows 95 Paint, the following problems may occur when you invoke Help: - When you are editing text with the Text tool, the text disappears when you start Help and does not reappear when you close Help. - If part of the image is selected with the Select or Free Form Select tool, it is no longer selected after you start Help. - If you are editing an image with the Curve or Polygon tool, it disappears after you start Help. RESOLUTION ========== To work around this problem, use either of the following methods: - Save the file before you start Help so that you can reopen the intact file after you close Help. - Click elsewhere in the Paint workspace to set the image, or click another control on the toolbar, before you start Help. Note that these workarounds work for disappearing text or images. There is no workaround to keep part of the image selected with the Select or Free Form Select tool when you start Help. You must select the area again after you close Help. STATUS ====== Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: ====================================================================== Keywords : Technology : kbWin95search kbZNotKeyword3 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.