Windows 95 Printing Questions and Answers

Last reviewed: February 18, 1998
Article ID: Q133152
The information in this article applies to:
  • Microsoft Windows 95

SUMMARY

This article contains questions and answers about printing in Windows 95.

MORE INFORMATION

  1. Q. I cannot find a driver for my printer. Do Windows 3.1 printer

           drivers work in Windows 95?
    

        A. Yes. Windows 3.1 printer drivers should work in Windows 95,
           although they cannot take advantage of all the printing enhance-
           ments in Windows 95.
    

           You may be able to obtain a Windows 95 printer driver from the
           printer's manufacturer or from Microsoft after Windows 95 is
           released. Please contact the printer's manufacturer about a
           possible printer driver upgrade.
    

  2. Q. I cannot print in Windows 95. What should I do?

        A. Windows 95 includes a Print Troubleshooter tool. Before you perform
           any troubleshooting steps, try the Print Troubleshooter tool. To
           use the Print Troubleshooter tool, follow these steps:
    

           1. Click the Start button, then click Help.
    

           2. On the Contents tab, double-click the Troubleshooting topic.
    

           3. Double-click the If You Have Trouble Printing topic.
    

           For additional information, please see the following article in the
           Microsoft Knowledge Base:
    

              ARTICLE-ID: Q128345
              TITLE     : Troubleshooting Printing Problems in Windows 95
    
    

  3. Q. I can print from MS-DOS-based programs but not from Windows-based

           programs. How can I fix this?
    

        A. You may be able to resolve this problem by clearing the Check Port
           State Before Printing check box. To do so, follow these steps:
    

           1. Click the Start button, point to Settings, then click Printers.
    

           2. Use the right mouse button to click the printer you want to use,
    
              then click Properties on the menu that appears.
    
           3. On the Details tab, click Port Settings, then click the Check
              Port State Before Printing check box to clear it. Click OK.
    
           The BIOS in some computers incorrectly reports the printer port as
           being busy or not available. By default, Windows 95 checks for
           these errors. Clearing the Check Port State Before Printing check
           box causes Windows 95 to ignore these messages.
    
           If you continue to have this problem, use LPT1.DOS as the printer
           port. To add this port, use the following steps:
    
           1. Click the Start button, point to Settings, then click Printers.
    
           2. Use the right mouse button to click the printer you want to use,
              then click Properties on the menu that appears.
    
           3. On the Details tab, click Add Port.
    
           4. Click the Other option button, click Local Port, and click OK.
    
           5. In the Enter A Port Name box, type "LPT1.DOS" (without quotation
              marks), and then click OK.
    
    

  4. Q. I cannot print to a network printer. What can I do?

        A. Try the following steps to troubleshoot the problem:
    

           1. Print to a local printer.
    

           2. Print to a file, then copy the file to the print server. To do
    
              so, follow these steps:
    
              a. Click the Start button, point to Settings, then click
                 Printers.
    
              b. Use the right mouse button to click the printer you want to
                 use, then click Properties on the menu that appears.
    
              c. Click the Details tab.
    
              d. In the Print To The Following Port box, click File, and
                 then click OK.
    
              e. Print a document from any program. When you are prompted,
                 enter a filename for the print job.
    
              f. Click the Start button, point to Programs, and then click
                 MS-DOS Prompt.
    
              g. At the MS-DOS prompt, type the following line and then press
                 ENTER
    
                    copy <path><filename> <printer port>
    
                 where <path> is the path to the file you created in step E,
                 <filename> is the name of the file you created in step E, and
                 <printer port> is the port for the network printer. For
                 example, if you created a file named Prntest in the root
                 directory of drive C and the network printer is connected
                 using the LPT1 port, type the following command:
    
                    copy c:\prnttest lpt1
    
           3. Capture a printer port for the network printer rather than using
              a universal naming convention (UNC) connection. To do so, follow
              these steps:
    
              a. Click the Start button, point to Settings, then click
                 Printers.
    
              b. Use the right mouse button to click the printer you want to
                 use, then click Properties on the menu that appears.
    
              c. On the Details tab, click the Capture Printer Port button.
    
              d. In the Device box, click the port you want to capture. In the
                 Path box, enter the path for the network printer you want to
                 use. Use the syntax "\\<PrinterServerName>\<PrinterShare>"
                 (without quotation marks) for the network printer path.
    
                  NOTE: If you want this connection to be available each time
                  you start Windows 95, click the Reconnect At Logon check box
                  to select it.
    
           4. Try to print the document from another computer on the network.
    
           5. If you still cannot print to the network printer, perform
              standard network troubleshooting steps, such as:
    
               - Try to browse the print server.
    
               - Remove and reinstall your network components.
    
               - If there are any spaces in the UNC name, remove them.
    
    

  5. Q. The output from my color InkJet printer seems better in Windows 3.1

           than in Windows 95. Why?
    

        A. Even though the universal printer driver's quality of error
           diffusion and color image support has improved in Windows 95, an
           OEM printer driver may be better tuned for a specific printer. If
           you experience problems with Epson InkJet printers, use Epson's
           Windows 3.1 printer drivers. If you experience problems with Canon
           InkJet printers, use the Windows 95 printer drivers.
    

  6. Q. Does Windows 95 have printer drivers for Hewlett-Packard DeskJet

           600, 660C, 660Cse, 850, or 855C printers?
    

        A. Windows 95 does not include drivers for these newer Hewlett-Packard
           DeskJet printers. Use the Hewlett-Packard DeskJet 550C printer
           driver until Hewlett-Packard releases drivers for these printers.
    

  7. Q. Why can I not print to my Hewlett-Packard JetDirect printer from

           MS-DOS-based programs?
    

        A. If you install the JetDirect services in Direct mode, you cannot
           capture a printer port. If you cannot capture a printer port, you
           cannot print from MS-DOS-based programs.
    

  8. Q. Why can I not print to my QMS Jetscript printer in Windows 95?

        A. Windows 95 does not support QMS Jetscript printers. You may be able
           to use your QMS Jetscript printer by printing to the LPT1.DOS port.
    

  9. Q. Does Windows 95 support LaserMaster printers that use the

           Winspool.drv driver?
    

        A. Windows 95 does not support the use of the Winspool.drv driver. You
           may be able to print to LaserMaster devices using the appropriate
           Hewlett-Packard printer driver. In general, if the LaserMaster
           device requires fonts to be downloaded at an MS-DOS level, it will
           not work in Windows 95. Later versions of LaserMaster PostScript
           printers may work with Windows 95. For additional information,
           please contact LaserMaster.
    

           NOTE: LaserMaster devices are add-on computer I/O cards that attach
           to Hewlett-Packard Series II and series III printers.
    


Additional reference words: 95 win95q&a win95faq w95tlc desk ink jet
Keywords : win95 wpp95 kbprint
Version : 95
Platform : WINDOWS


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Last reviewed: February 18, 1998
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