DOCUMENT:Q137394 08-AUG-2001 [winnt] TITLE :Long Path Length in cc:Mail Causes GP Fault PRODUCT :Microsoft Windows NT PROD/VER::3.5,3.51,4.0,95 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 - Microsoft Windows 95 - Microsoft Windows 98 ------------------------------------------------------------------------------- SYMPTOMS ======== If a path length in Windows NT or Windows 95 is greater than 126 characters, Lotus cc:Mail version 2.2 causes a General Protection (GP) fault. CAUSE ===== Lotus cc:Mail cannot run if the path contains more than 126 characters. Use the Path command from a CMD window in Windows NT to view the path. The path cc:Mail inherits in Windows NT and Windows 95 may be longer than the path created in AUTOEXEC.BAT. RESOLUTION ========== To correct this problem, reduce the path length to less than 126 characters. MORE INFORMATION ================ The cc:Mail Address Limit section of the Lotus cc:Mail 2.2 README.TXT file (included with cc:Mail 2.2 Installation disks) mentions that the address line length (path length) limit is 126 characters. Additional query words: win95x winnt gpf error message appears ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search kbWin95search kbWin98search kbZNotKeyword3 kbWin98 Version : :3.5,3.51,4.0,95 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.