DOCUMENT:Q122129 22-OCT-1999 [win3x] TITLE :Microsoft RAS & At Work PC Fax Won't Run w/ XEMCOMM.DRV Loaded PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS:3.11 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SYMPTOMS ======== If Xircom PCMCIA Modem or Modem+Ethernet is running on your computer, neither Microsoft Remote Access Service (RAS) nor Microsoft At Work PC Fax installs or runs correctly. CAUSE ===== Both Xircom PCMCIA Modem and Modem+Ethernet replace the Windows COMM.DRV file with a Xircom proprietary communications driver, XEMCOMM.DRV. The XEMCOMM.DRV driver is incompatible with Microsoft Remote Access Service (RAS) and Microsoft At Work PC Fax. By contrast, the XEMCOMM.DRV driver runs correctly with Windows Terminal and other Windows-based communication applications. STATUS ====== At this time, there is no workaround for this problem. For more information, contact Xircom technical support. MORE INFORMATION ================ The PCMCIA Modem and Modem+Ethernet products included here are manufactured by Xircom, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 3rdparty 3.10 3.11 ====================================================================== Keywords : Technology : kbAudDeveloper kbWFWSearch kbWFW311 Version : WINDOWS:3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.