DOCUMENT:Q132246 29-OCT-1999 [win3x] TITLE :Troubleshooting Windows For Workgroups and DHCP PRODUCT :Microsoft Windows 3.x Retail Product PROD/VER:WINDOWS:3.11 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows for Workgroups version 3.11 ------------------------------------------------------------------------------- SUMMARY ======= This article provides basic troubleshooting tips for configuring the Dynamic Host Configuration Protocol (DHCP) with Microsoft Windows for Workgroups. MORE INFORMATION ================ Troubleshooting Tips and Techniques ----------------------------------- 1. Clean boot your computer by removing terminate-and-stay-resident (TSR) programs, and third party utilities from your CONFIG.SYS and AUTOEXEC.BAT configuration files. Remove or minimize the use of memory managers. Add back functionality until you discover the utility or combination of utilities that is creating undesirable effects. See the SETUP.TXT file included with Windows for Workgroups. 2. Verify that the clients PROTOCOL.INI and SYSTEM.INI files reflect your configuration. For more information: - See section 9: Using Windows for Workgroups 3.11 with TCP/IP of the NETWORKS.WRI file in the Windows for Workgroups directory. - See the DHCP Automatic Configuration section in the README.TXT file included with Microsoft TCP/IP-32 for Windows for Workgroups. - See the Microsoft TCP/IP-32 Help file (MTCPIP32.HLP) included with Microsoft TCP/IP-32 for Windows for Workgroups. See the "Dynamic Host Configuration Protocol (DHCP)" section under Overview of Microsoft TCP/IP and the section titled "Configuration Settings in SYSTEM.INI and PROTOCOL.INI" under More Information On. - Check the Network Adapter Card Setup Help file (WFWCARD.HLP) included with the Windows for Workgroups Resource Kit. You can also query in the Microsoft Knowledge Base on the name of your network interface card (NIC). 3. Force the Windows for Workgroups client to recreate the hidden DHCP configuration file (DHCP.BIN): a. Use the ATTRIB command to remove the hidden and read-only file attributes. b. Delete the file. c. Quit and restart Windows for Workgroups to allow the file to be recreated. The client automatically creates the DHCP.BIN (a hidden binary file) in the installation directory. 4. Verify the IP is functioning correctly by using ARP, PING, NBTSTAT, NETSTAT, TRACERT, and NET VIEW on the client computer. - The on-line help available for each command by typing "/?" (without the quotation marks). For example: " NET VIEW /? " (without the quotation marks) For PING and TRACERT help, type the command without any parameters. - The Microsoft TCP/IP-32 Help file (MTCPIP32.HLP) included with Microsoft TCP/IP-32 for Windows for Workgroups includes specific instructions on using these tools. The help file also contains general troubleshooting tips in the "Troubleshooting with TCP/IP Diagnostics Utilities" topic in the Utilities and Services Reference section. Troubleshooting Utilities ------------------------- You can run IPCONFIG on the client computer to check the client's IP configuration. For more information: - Review the Microsoft TCP/IP-32 Help file (MTCPIP32.HLP) included with Microsoft TCP/IP-32 for Windows for Workgroups. The help file includes specific instructions on using IPCONFIG in the "Troubleshooting with TCP/IP Diagnostics Utilities" topic in the Utilities and Services Reference section. - Query on the following words in the Microsoft Knowledge Base: " DHCP and WFW " (without the quotation marks) You can run DHCPADMN on the Windows NT Server to check the DHCP Server Configuration. Use the Scope Active Leases option to verify that leasing is occurring. For more information see: - The Microsoft Windows NT Server TCP/IP manual, Chapter 4, Installing and Configuring DHCP Servers. - Knowledge Base article Q169289 titled "DHCP (Dynamic Host Configuration Protocol) Basics." Troubleshooting Resources ------------------------- - Check the Microsoft Windows NT Server Comprehensive Index for information on Clients. - Review the Microsoft Windows for Workgroups NETWORKS.WRI and SETUP.TXT files. - Review Microsoft TCP/IP-32 Help (MTCPIP32.HLP), included with Microsoft TCP/IP-32 for Windows for Workgroups. - Review the Microsoft Windows for Workgroups README.TXT file. - Review the Network Adapter Card Help (WFWCARD.HLP), included with the Microsoft Windows for Workgroups Resource Kit. - Additional information may be available in the Microsoft Knowledge Base. Query on the following words: " DHCP and WFW and CLIENT and 3.11" (without the quotation marks) Additional query words: 3.11 wfw wfwg ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbWFWSearch kbWFW311 Version : WINDOWS:3.11 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.