DOCUMENT:Q123982  08-AUG-2001  [winnt]
TITLE   :Access Violation in SFMPRINT.EXE with IBM or Lexmark Printer
PRODUCT :Microsoft Windows NT
PROD/VER:3.1 3.5 3.51 1.51
OPER/SYS:
KEYWORDS:kbnetwork

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The information in this article applies to:

 - Microsoft Windows NT Workstation versions 3.5, 3.51 
 - Microsoft Windows NT Server versions 3.5, 3.51 
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SYMPTOMS
========

The Services for Macintosh (SFM) printing services may fail to start or they may
start and then stop after installing an IBM4079 Color Jetprinter, IBM 4039
Laserprinter Plus PS (IBM4039P.PPD), or a Lexmark Optra PS Printer. You may also
receive an error in SFMPRINT.EXE and a Dr. Watson log will be created. After
starting the service, the service may be registered as Stopped. If the service
is started you may be unable to stop it. No printers show up on the Macintosh
computers.

The following Application exception error is an example that occured with an IBM
4039 Laserprinter Plus PS:

   App: sfmprint.DBG (pid=179)
   When: 2/2/1996 @ 14:13:15.422
   Exception number: c0000005 (access violation)


CAUSE
=====

When the SFM printing services start, they initialize all of the printer's
PostScript printer description (PPD) files. If a PPD file has information that
is formatted incorrectly or, is missing information, the SFM services fail.

The IBM 4079 Color Jetprinter and the Lexmark Optra PS drivers that are included
with Windows NT 3.5 and 3.51 have PPD's with incorrect PSVersion information in
them. This causes the SFM printing services to fail; a Dr. Watson Log with an
access violation is subsequently created.

RESOLUTION
==========

To correct this problem, modify the PSVersion line in the PPD file:

1. Use a text editor such as Windows Notepad to edit the IBM4079.PPD file. The
   file is located in the platform specific subdirectory of
   %SYSTEMROOT%\SYSTEM32\SPOOL\DRIVERS.

2. Modify the following line

   PSVersion: ""

   to read:

   PSVersion: "(250.0 )"

3. Restart the SFM print services.

You should be able to resume printing.

The PPD files are written by Lexmark and IBM, a vendor independent of Microsoft;
we make no warranty, implied or otherwise, regarding this product's performance
or reliability.

Additional query words: sfmprint sfm ibm4079 dies crashes w32x86 dumps prodnt mac macs jet printer
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Version           : 3.1 3.5 3.51 1.51

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