DOCUMENT:Q103445 08-AUG-2001 [winnt] TITLE :Advanced Server Hang with Service for Macintosh PRODUCT :Microsoft Windows NT PROD/VER:3.1 OPER/SYS: KEYWORDS:kbinterop ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 ------------------------------------------------------------------------------- SYMPTOMS ======== If you have installed Services for Macintosh and have the AppleTalk protocol bound to an NE3200 compatible driver, your computer will stop responding (hang) or be extremely slow when you start up Windows NT Advanced Server. The following entry is recorded in your error log: The description for Event ID [46] in Source [AppleTalk] could not be found. It contains the following insertion string(s) \device\atalkDdp. The Data in words is: 0000: 00000000 005C0001 00000000 C000002E 0010: 000A03E4 C001000D 00000000 00000000 0020: 00000000 00000000 CAUSE ===== One of the transports hangs during its loading sequence. The NE3200 decides that it needs to reset because it's on a quiet network and it thinks that the card is hung. The problem is that if a transport tries to open the adapter while the reset is in progress, the open will be pending but does not get restarted when the reset completes. This bug will not be exposed except on a network with very low traffic. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: sfm prodnt NE3200 ====================================================================== Keywords : kbinterop Technology : kbWinNTsearch kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNT310Search Version : 3.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.