DOCUMENT:Q170677 25-JUL-2001 [winnt] TITLE :Appstation Administrator Cannot Install Sound Device Drivers PRODUCT :Microsoft Windows NT PROD/VER:1.0 OPER/SYS: KEYWORDS:kbenv kbhw kbsound kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Zero Administration Kit for Windows NT Workstation 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When the local Administrator logs on to a ZAK Appstation and installs drivers for a Plug and Play sound card, no sound support is available for any user account on the Appstation. CAUSE ===== Windows NT 4.0 does not support Plug and Play. RESOLUTION ========== Before you install any Plug and Play devices, you must install the Pnpisa.sys file from the Windows NT 4.0 Workstation CD-ROM. For information about how to do this, see the following article in the Microsoft Knowledge Base: Q142642 Windows NT 4.0 Readme.wri File (Part 3 of 5) Additional query words: 1.00 4.00 ====================================================================== Keywords : kbenv kbhw kbsound kbHardware Technology : kbWinNTWsearch kbAudDeveloper kbZAWNTW400 Version : 1.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.