ATI Mach64GX/CT Chipsets May Hang System During Display Test

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0

SYMPTOMS

Windows NT setup may stop responding (hang) while performing the video adapter test on a system containing an ATI 2 MB or 4 MB SGRAM video card that uses the ATI Mach64 GX/CT chipset. The system will hang on the display adapter test with a black screen and the only way to continue setup is to reset the system.

Some Gateway2000 G6-200 systems ship with these display adapters installed.

CAUSE

Windows NT setup detects the card as an ATI-compatible adapter and installs a video driver which is incompatible with this card.

RESOLUTION

During Windows NT setup, cancel when you are asked to perform the video test, then back out <what exactly does that mean?> of the display properties page. this will force setup to load the Standard VGA driver. After Windows NT is completely installed, you can then load the proper driver from ATI by going to their Web site and downloading the Windows NT drivers for the chipset.

-or-

If installing Windows NT on a Gateway computer, use the display driver located on the Gateway system CD in the Winntdrv\Display\Atigt\Nt40\Ati directory.

In the Control Panel Display tool, click the Settings tab, click display type, click Have Disk, then select the "ATI Graphics expression PCI adapter" driver.

MORE INFORMATION

For information about how to contact ATI Technologies, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: ID: Q60781
   TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords          : ntsetup NTSrvWkst kbsetup
Version           : WinNT:4.0
Platform          : winnt
Issue type        : kbprb