DOCUMENT:Q124733 07-SEP-2001 [winnt] TITLE :Custom Forms Not Available for Selection in Epson LQ-850 PRODUCT :Microsoft Windows NT PROD/VER:3.5 4.0 OPER/SYS: KEYWORDS:kbprint kbPrinting ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 4.0 - Microsoft Windows NT Server versions 3.5, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you create a custom form (copy of Letter or Legal) for an Epson LQ- 850 or FX-850 printer in Windows NT, it may not be available in the list of form names. CAUSE ===== This problem occurs if the height value of the paper size changes while the width value remains the same (or width value is greater than 8.00 inches). WORKAROUND ========== To work around this problem, do one of the following: - Use the Epson LQ-1050 printer driver for printer emulation. - Change the Width value of the paper size to 8.00 inches or below if you change the Height value of paper size. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Workstation and Server versions 3.51 and 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. The Epson products discussed here are manufactured by Seiko Epson Corporation, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt prt printman fx 850 lq 850 ====================================================================== Keywords : kbprint kbPrinting Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS350 kbWinNTS350search Version : 3.5 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.