DOCUMENT:Q148714 20-FEB-2002 [winnt] TITLE :Dr. Watson Error Installing Internet Information Server PRODUCT :Microsoft Windows NT PROD/VER::1.0,3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 1.0 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install the Internet Information Server on a Windows NT Server that has the Banyan Vines Client for NT installed, a Dr. Watson Exception error message appears. WORKAROUND ========== To work around this problem: 1. Remove the Banyon Vines client software. Use the command "setup/uninstall" (without quotes) from the Banyan Vines Client for NT distribution media. 2. Restart Windows NT Server. 3. Install the TCP/IP protocol in Control Panel Network. 4. Restart Windows NT Server. 5. Make sure that the TCP/IP protocol is working properly. Use the TCP/IP connectivity utilties, such as Ping, FTP and Telnet. 6. If the TCP/IP protocol is working properly, install the Internet Information Server. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodnt 1.00 3.51 winnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search kbiisSearch kbiis100 Version : :1.0,3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.