DOCUMENT:Q130794 08-AUG-2001 [winnt] TITLE :Emergency Repair Process May Fail "Beyond Repair" PRODUCT :Microsoft Windows NT PROD/VER:3.50 3.51 4.00 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== During the Emergency Repair process in Windows NT, the following error message may appear: Setup was unable to restore your registry. The Emergency Repair Disk may be damaged, or the disk volume containing Windows NT may be damaged beyond repair. CAUSE ===== This problem occurs if the Windows NT %SYSTEMROOT% directory is damaged or has been renamed to another name. WORKAROUND ========== To work around this problem, do one of the following: - Boot to MS-DOS or to another installation of Windows NT and rename the directory to its original name. Restart the Emergency Repair process. -or- - Re-install Windows NT and name the %SYSTEMROOT% directory to the same name as your original installation of Windows NT. Restart the Emergency Repair process to restore your previously saved Registry settings. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodnt erd 4.0 ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.50 3.51 4.00 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.