DOCUMENT:Q168931 09-AUG-2001 [winnt] TITLE :Err Msg: Setup Was Unable to Verify Your : Drive PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kberrmsg kbsetupkbfaq ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running Windows NT 4.0 Setup from the three boot floppy disks, you may receive the following error message on the third disk when Setup performs a check of your hard disks: Setup was unable to verify your drive where is C: or D: depending on your configuration. CAUSE ===== This occurs if Autochk.exe cannot check the drive or cannot be loaded. Most likely, Windows NT Setup detected a CD-ROM drive but could not read from it. Because this is not a fatal error, you can continue, but you may have problems copying the files from your CD-ROM drive. This can also lead you to believe that your hard disk is damaged, but may be just a bad CD- ROM or failing CD-ROM drive or controller. RESOLUTION ========== If the message occurs because of a CD-ROM that cannot be read, try the following steps to work around the problem: 1. For a drive using the FAT file system, copy the I386 folder to the hard disk and then install from the hard disk using the WINNT /B command. 2. For a drive using the NTFS file system, try replacing the CD-ROM, the CD-ROM drive, or the CD-ROM controller. Additional query words: Autochk autocheck ====================================================================== Keywords : kberrmsg kbsetup kbfaq Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.