DOCUMENT:Q122200 08-AUG-2001 [winnt] TITLE :Err Msg: The Remoteboot Service Service Returned... PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== 3.50 WINDOWS kbtool ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start the Windows NT Server version 3.5 Remoteboot service from the Services portion of Control Panel, the following error message may appear: The Remoteboot Service service returned service specific error 2612 When you attempt to start the Remoteboot service from a command line with the NET START REMOTEBOOT command, the following error message appears: A service specific error occurred: 2612 In addition, the following event messages appear in Event Viewer: Event ID: 5766, Source: RemoteBoot, Type: Error Description: Service failed to initialize from its database. The database may be missing or corrupted. Service will attempt restoring the database from the backup. Event ID: 5767, Source: RemoteBoot, Type: Error Description: Service failed to restore its database from the backup. Service will not start. Event ID: 7024, Source: Service Control Manager, Type: Error Description: The Remoteboot Service service terminated with service-specific error 2612. CAUSE ===== This problem occurs because the MDB extension files in the server's %SystemRoot%\RPL directory and in the %SystemRoot%\RPL\Backup directory are corrupt, read-only, or non-existent. RESOLUTION ========== To enable the Remoteboot service, use the following procedure: 1. Make sure that the MDB extension files are not marked read-only. 2. Assuming that SYSTEM.MDB and RPLSVC.MDB are located in the %SystemRoot%\RPL and %SystemRoot%\RPL\Backup directories and are not marked read-only, the files are probably corrupt. If so, either delete or rename the *.MDB files. 3. Copy the MDB extension files from the CLIENTS\RPL directory on the Windows NT Server version 3.5 Installation CD-ROM. Make sure to remove the read-only attributes after copying the files. 4. Restart the Remoteboot service. 5. Backup the Remoteboot database by choosing BackupDatabase from the Configure menu of Remoteboot Manager. Additional query words: rpl prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.