DOCUMENT:Q108412 08-AUG-2001 [winnt] TITLE :Exabyte 8200-EXB Streamer Time-Outs During Backup PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.1,3.5,3.51,4.0 OPER/SYS: KEYWORDS:kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are using the Exabyte 8200-EXB (SCSI-1 device) and backing up files with NTBACKUP, NTBACKUP stops after processing less than 1.5 megabyte (MB) of data. NTBACKUP displays the following error message: Fatal error 1. The Event log contains the following message from the Service Control Manager: \Device\ScsiPort0 timed out. RESOLUTION ========== The Exabyte 8200-EXB can be configured for SCSI disconnects on even or odd byte boundaries. In order to operate properly with NTBACKUP, the streamer should be configured to disconnect on even boundary. Configuration of the streamer is controlled by 8 dip-switches. Switch 3 determines the SCSI disconnects. In order for NTBACKUP to operate correctly, switch 3 should be set On (Even boundary). Detailed explanation of the dip-switches: SW Default value (Off) Optional Value (On) ------------------------------------------------------ 1 Run Memory Test on Bypass Memory Test on Power-On Reset (65 sec) Power-On-Reset (8 sec) 2 SCSI Parity Checking disabled SCSI Parity Checking enabled 3 Odd or Even Byte disconnect Even Byte disconnect 4 Report Busy Status Non Busy Enabled 5 Fixed Block Mode on Power Up Variable Block Mode on Power up 6 Normal Data Operation No Disconnect During Data Transfer 7 Reserved Reserved 8 P6 Cartridge Type (106 meters) PI Cartridge Type (112 meters) NOTE: Incorrect settings of any of these switches may cause problems with your configuration. Please consult your Exabyte documentation for more details on how to configure the streamer. The Exabyte product included here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: prodnt Exabyte SCSI timeout ====================================================================== Keywords : kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : WinNT:3.1,3.5,3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.