DOCUMENT:Q155215 08-AUG-2001 [winnt] TITLE :External Library Procedure Error When Installing SP4 PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.5,3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.5, 3.51 - Microsoft Windows NT Workstation versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you run Update.exe in Windows NT 3.51 Service Pack 4 on the SYS volume of a FPNW server you might receive the following error: External library procedure IsFileOpenedExclusive reported the following error: failed to generate a temporary file. RESOLUTION ========== Service Pack 4 is trying to update files in the PUBLIC and LOGIN directories for FPNW. The permissions on these directories must be set to EVERYONE: Full Control for the Update program to apply the new files. For additional information, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q147642 TITLE : NetWare Files Overwritten When Updating To Windows NT 3.51 SP4 STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.51 Service Pack 4. A fix to this problem is in development, but has not been regression-tested and may be destabilizing in production environments. Microsoft does not recommend implementing this fix at this time. Contact Microsoft Product Support Services for more information on the availability of this fix. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : winnt:3.5,3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.