GSNW "User already logged on" to MS-Mail Post Office

• Microsoft Windows NT Server versions 3.5 and 3.51
• Microsoft Windows NT Server version 4.0

SYMPTOMS

Clients connecting to a Windows NT Gateway Services for NetWare share where the MS-MAIL Post Office is located on the NetWare server will receive the message

   user already logged on

CAUSE

When the user's connection is abruptly lost, the user's .MMF (mail) file is left open on the NetWare server. When the user tries to connect again, MS- MAIL will see that the file is open and assume the user is already logged on.

RESOLUTION

Use the LISTUSER.EXE utility to determine the eight digit user ID numbers used by MS-Mail to identify each user. Close the user's open .MMF file on the NetWare server.

MORE INFORMATION

The LISTUSER utility displays a list of all users on a given postoffice, including their associated eight-digit user ID numbers (these numbers are used by the MS-Mail system to identify each individual user). LISTUSER will work with version 2.1 and later postoffices. LISTUSER also shows the size of the .MMF files on the server, and can search for a specific name on the postoffice.

Use this program whenever you need to know the ID number associated with any of the users.

Syntax:

listuser admin -ppassword [-ddrive] [-f] [-x] [-nname] [-s] [-?]

Where:

drive   Is the drive where the Mail database is located (the default is m).
-f      Shows the user's full name in addition to the alias [optional].
-x      Shows the delete status of the users and any deleted users
        [optional].

        option by itself will search the alias and the hex ID. If the f
        option is specified, the full name field is searched.
-s      Shows the size of any .MMF files that are on the server.
-?      Shows the usage screen.

Alternatives

You can also determine a user's ID number by performing the following steps:

1. Run Mail and log on as the user.

2. Select Options, Folders, Private Storage.

3. Select Local-Storage.

4. Type c:\ (or whichever local drive is available).

5. Quit Mail.

6. Type dir c:\*.idx.

1. To return the folders back to the server, re-run Mail, select Options, Folders, Private Storage, and then select Server.