OFF97: Error Inserting Wang Image Control into Document

ID: Q166782

The information in this article applies to:

Microsoft Excel 97 for Windows
Microsoft Word 97 for Windows
Microsoft Access 97
Microsoft PowerPoint 97 For Windows
Microsoft Office Binder 97
Microsoft Windows NT 4.0

SYMPTOMS

In any of the programs listed at the beginning of this article, when you use the Control Toolbox to insert a control (an .ocx file), you may receive an error message similar to the following:

An application error has occurred and an application error log is being generated.

<PROGRAM.exe>
Exception: access violation (0xc0000005), Address: 0x02b70141

where <PROGRAM.exe> is one of the following:


   EXCEL.exe
   WINWORD.exe
   MSACCESS.exe
   POWERPNT.exe

Note that the address may vary.

CAUSE

This problem will occur when all of the following conditions are true:

You are inserting one of the following controls:
Wang Image Admin Control
Wang Image Annotation Control
Wang Image Edit Control
Wang Image Scan Control
Wang Image Thumbnail Control

-and-

You are inserting the control into a location other than a user form (For example, a worksheet, a document, or a presentation). -and-

You are running Windows NT, version 4.0, on the computer. -and-

You have not installed Service Pack 2 for Windows NT 4.0.

NOTE: This problem does not occur if you are running Microsoft Windows 95 or Windows NT 4.0 with Service Pack 2.

RESOLUTION

To eliminate this problem, install Service Pack 2 for Windows NT 4.0 on your computer. To download Service Pack 2, use your Web browser to go to the following address:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/ussp2/

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For more information about other problems corrected by Service Pack 2, please see the following article in the Microsoft Knowledge Base:

Q159723 OFF97: Problems Fixed by Service Pack 2 for Windows NT 4.0

Additional query words: XL97 WORD97 ACC97 PPT97


Keywords          : kbgraphic kbinterop kbprb 
Version           : WINDOWS:97; winnt:4.0
Platform          : WINDOWS winnt 
Issue type        : kbbug

Last Reviewed: May 7, 1999