DOCUMENT:Q157331 07-SEP-2001 [winnt] TITLE :HP JetAdmin 2.0 Does Not Attach Printers in Windows NT 4.0 PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kb3rdparty kbprint kbPrinting ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Hewlett-Packard (HP) JetAdmin 2.0 for Windows 95 tool reports that no information can be obtained about the connected printers. CAUSE ===== The Windows 95 version of HP JetAdmin 2.0 does not work in Windows NT 4.0. RESOLUTION ========== Hewlett-Packard is developing a version of JetAdmin for Windows NT 4.0. Contact Hewlett-Packard for additional information. MORE INFORMATION ================ The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability. NOTE: JetDirect is no longer supported by HP. SDI (Simple Device Installation) is now used to install network printers. For more information on this, see: http://www.hp.com/cgi-bin/cposupport/ccsearch/getdoc?doc=bpj05973 or http://www.hp.com/cposupport/networking/support_doc/bpj06765.html HP recommends a new software admin package (TCP/IP / IPX/SPX based). For further information see: http://www.hp.com/cgi-bin/cposupport/ccsearch/getdoc?doc=bpj06723 or http://www.hp.com/cgi-bin/cposupport/ccsearch/getdoc?doc=bpj06724 Additional query words: prodnt ====================================================================== Keywords : kb3rdparty kbprint kbPrinting Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.