DOCUMENT:Q129007 02-FEB-2002 [winnt] TITLE :HPMON Logs Event 1044 But Job Prints Correctly PRODUCT :Microsoft Windows NT PROD/VER:3.5 3.51 4.0 OPER/SYS: KEYWORDS:kbprint kbPrinting ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== HPMON may repeatedly log the following application event when you print through an Hewlett-Packard (HP) JetDirect adapter: Event Id: 1044 Description: Lost connection with address . Printing will continue when the connection is re-established. The print jobs print correctly after the error is logged. CAUSE ===== HPMON uses the DLC protocol to send print jobs to HP JetDirect adapters. In Job Based mode, a Windows NT print server connects to the JetDirect adapter, sends a job, and disconnects, allowing the adapter can receive connections from other print servers. In Continuous mode, the print server makes a connection and never disconnects, preventing other servers from using the JetDirect. The JetDirect adapter resets itself after each disconnect, and during the reset the adapter does not accept new connections. If a Windows NT print server sends numerous jobs back-to-back in Job Based mode, the JetDirect is resets itself often after a disconnect when the next connection request arrives. When the JetDirect denies the connection, HPMON on the Windows NT print server logs error 1044, waits briefly, and then tries to connect again (usually succeeding). RESOLUTION ========== Although the logged events in this situation do not indicate a problem, they can fill the event log. To avoid this, use Continuous mode instead of Job Based mode: Windows NT 3.x -------------- 1. In Print Manager, select the printer encountering this error. 2. On the Printer menu, click Properties. 3. Click Settings and then click Timers. 4. Change Connection type from Job Based to Continuous. Windows NT 4.0 -------------- 1. In the Printers folder, select the printer encountering this error. 2. On the File menu, click Properties. 3. Select the Ports tab. 4. Click Configure Port and then click Timers. 5. Change Connection type from Job Based to Continuous. Additional query words: prodnt ====================================================================== Keywords : kbprint kbPrinting Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.5 3.51 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.