DOCUMENT:Q174333 07-SEP-2001 [winnt] TITLE :Installing Win95 Print Drivers on WinNT 4.0 Asks for Wrong Disk PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbprint kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft BackOffice Small Business Server versions 4.0, 4.0a - Microsoft Windows 95 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When sharing a printer on a computer running Windows NT 4.0 Server or Workstation with Windows 95 clients where the Windows 95 drivers are installed on the server, the wizard prompts you with the following message: Please insert the floppy disk labeled 'Windows 95' into drive A: and then click OK. This message is misleading because, after inserting a Windows 95 floppy disk or CD-ROM and clicking OK, you receive the error message: Alternate Drivers Cannot Be Installed. CAUSE ===== The Windows 95 files on floppy disks and CD-ROMs are cabinet files with .cab extensions. Windows NT does not search the contents of the cabinet files for the necessary printer driver files, such as .inf, .ini, .dll, or .drv. RESOLUTION ========== Windows NT will not be changed to expand Windows 95 cabinet files during printer installation; however, there is now an updated version of Ntprint.dll, which provides a better description of the actual disk that is needed. After applying this version of Ntprint.dll, when you install the Window 95 printer drivers, you will be prompted for the following message: Please insert the disk labeled "Windows 95 Flat share" into drive A:. To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. MORE INFORMATION ================ For additional information on installing Windows 95 print drivers on Windows NT, please refer to the following Microsoft Knowledge Base article: Article ID: Q154291 Title: Installing Cross Platform Print Drivers in Windows NT 4.0 ====================================================================== Keywords : kbprint kbWinNT400sp4fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch kbAudDeveloper kbWin95search kbSBServSearch kbZNotKeyword3 kbSBServ400 kbSBServ400a Version : WinNT:4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.