DOCUMENT:Q112022 08-AUG-2001 [winnt] TITLE :Mac Client Cannot Print After Service Pack 2 is Installed PRODUCT :Microsoft Windows NT PROD/VER::3.1 OPER/SYS: KEYWORDS:kbinterop ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Advanced Server, version 3.1 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install U.S. Service Pack 2 for Windows NT, trying to print from a Macintosh client causes this error message to appear: is unable to print this document. Make sure you've selected a printer. This happens only if you have set up a user account for the Print Server for Macintosh as described on page 64 of the Windows NT Advanced Server "Services for Macintosh" (SFM) manual. WORKAROUND ========== To work around this problem, use the Services section of Control Panel to set the Print Server for Macintosh to log on as the System Account (while it is, you cannot set print permissions for Macintosh clients). STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Advanced Server version 3.1. This problem has been corrected in the latest U.S. Service Pack for Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt SP2 Mac sfm ====================================================================== Keywords : kbinterop Technology : kbWinNTsearch kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNT310Search Version : :3.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.