DOCUMENT:Q147452 07-FEB-2002 [winnt] TITLE :Macintosh Volumes Not Accessible After Reinstalling SFM PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== If you re-install Services for Macintosh on a Windows NT 3.51 Service Pack 2 or later computer with the original Windows NT 3.51 compact disc and start the service, the following events appear in the Event Viewer: Event ID: 12035 Description: Volume information for "" could not be loaded. Setting defaults. Event ID 10014 Description: Failed to register volume "" with the File Server for Macintosh Service. This volume may be removed from the registry by using the Server Manager or File Manager Tools. In addition, when you attempt to re-create a previously shared Macintosh volume, the following error message appears: A device attached to the system is not functioning. CAUSE ===== This problem occurs if you do not upgrade to Windows NT Service Pack 2 or later after you re-install Services for Macintosh. The volume catalog database format has changed in Windows NT 3.51 Service Pack 2 and later. RESOLUTION ========== To correct this problem, upgrade to Windows NT 3.51 Service Pack 2 or later. If you do not want to upgrade to Windows NT 3.51 Service Pack 2 or later, but correct the problem: 1. Remove the current shared Macintosh volumes. 2. Rename the root directory names of the Macintosh volumes. 3. Create new directories with the previous directory names. 4. Move all the data to the new directories. 5. Re-share the volumes with the old volume names in Services for Macintosh. Additional query words: prodnt sfm mac sp2 sp3 sp4 ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.