Mandatory Profiles Cause Access Error Message When Logging On

 Last reviewed: May 13, 1997
Article ID: Q108646
The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

When multiple users who use mandatory profiles log on to a single computer, a message may appear saying that the user profile cannot be loaded and access is denied.

CAUSE

A mandatory profile is copied to a temporary file on the local computer when it is loading. When another user logs on, the temporary file is copied over. The above message appears when certain Windows NT components hold open incorrect registry handles after a user logs off. This causes the temporary file to be held open by the Windows NT Executive. If another user tries to log on, Windows NT tries to copy the mandatory profile over the temporary file, but cannot copy it because the file is being used by the Windows NT Executive.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.10 kbother ntregistry
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 13, 1997
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