DOCUMENT:Q154783 09-AUG-2001 [winnt] TITLE :Msg Sent from MSMail Windows NT Client Undeliverable PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you send a message from the Microsoft Mail for Windows NT Client to an address such as the following: // you may receive a non-delivery message similar to the following: From: POSTMASTER To: < sender of message > Subject: Mail failure Date: Thursday, May 23, 1996 3:22PM FROM: < sender of message > TO: < recipient of message > DATE: 23-05-96 TIME: 15:22 SUBJECT: < subject of message > ---------------------------------------------------------------- [003] Message hop count exceeded. Message followed the following route: NETCAD/HBPO01 NETCAD/BUPO01 NETGRI1/RH02 NETGRI1/IH01 NETSIS/WO01 NETSIS/EUO01 NETSIS/HUB02 NETUFE/HUB01 NETUFE/HUB03 NETUDI/UDIPO1 CAUSE ===== The non-delivery report is generated when the number of hops reaches 10, regardless of the hop count setting as configured in the Administrator program. The Windows NT client does not pick up the administrator-set hop count from the postoffice. The client inserts a hop count of ten in all messages. WORKAROUND ========== Reduce the number of mail hops (routings through postoffices) to ensure that mail reaches the destination postoffice in fewer than 10 hops. This is the preferred solution in cases where it is feasible. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt 3.51 ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : winnt:3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.