DOCUMENT:Q166874  09-AUG-2001  [winnt]
TITLE   :No Crashdump and Compaq Systems with Smart-2/P (PCI) Controller
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kb3rdpartykbbuglist kbfixlist

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------


SYMPTOMS
========

On Compaq systems running a Smart-2/P (PCI) controller as the boot device, a
blue screen error may not generate a crashdump file. This occurs even though the
crashdump requirements are met.

CAUSE
=====

Compaq 1500 and 5000 systems frequently run a Smart-2/P (PCI) controller to
control the disk drive containing the Windows NT boot partition. A special
Windows NT function call contained in the PCI Find Adapter routine returns an
error condition when called at crashtime. As a result of this, the PCI Smart-2/P
adapter is not found to be present at crashtime and no crashdump file is
generated.

RESOLUTION
==========

A new version of Cpqarray.sys is available to correct this problem. Compaq has
included this hotfix in their Softpaq - SP2746.exe. They have also indicated
that it will be incorporated in the upcoming SSD 1.21 release.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack.
For information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K


Additional query words: prodnt 4.0

======================================================================
Keywords          : kb3rdparty kbbuglist kbfixlist
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbbug

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.