DOCUMENT:Q136813 08-AUG-2001 [winnt] TITLE :PPP.LOG File Not Created Or Has File Size of 0 PRODUCT :Microsoft Windows NT PROD/VER:3.5 3.51 4.0 OPER/SYS: KEYWORDS:kbnetwork kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51, 4.0 - Microsoft Windows NT Server versions 3.5, 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you use Registry Editor to configure Remote Access Services (RAS) to use a PPP.LOG file, the file may not be created or, the file size may be displayed as zero bytes, even though the file contains information about the previous RAS PPP connection. CAUSE ===== RAS uses the PPP.LOG file to log information about PPP connections between a Windows NT RAS client or server and a remote PPP client or server. If you enable the PPP.LOG file, you restart both the RAS server service and the RAS client before the PPP.LOG file will be created. If you are running one of these two processes, you need to restart only that process. If you look at the PPP.LOG file size while RAS is running, it may be zero bytes. This is by design. RAS continues to use the PPP.LOG therefore, the file size may not be updated properly. To update the file size while the PPP.LOG file is still in use, simply access the file in some way. For example, open the file in Notepad or use the TYPE command to echo the contents of the file to the console. For additional instructions on how to use the Windows NT Registry Editor to enable the PPP.LOG file, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q115929 TITLE : Enabling PPP Logging in Windows NT Additional query words: prodnt ====================================================================== Keywords : kbnetwork kbtool Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT350search kbWinNT400search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.5 3.51 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.