DOCUMENT:Q104817 07-SEP-2001 [winnt] TITLE :Print Jobs Stay in Queue After Printing PRODUCT :Microsoft Windows NT PROD/VER:3.1 4.0 OPER/SYS: KEYWORDS:kbprint kbPrinting ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you print to a Windows NT server with queue attached to a Hewlett-Packard (HP) JetDirect card, print jobs may not be removed from the print queue. The print job is sent to the print server, it prints, but the print job is not removed from the queue. CAUSE ===== This behavior happens when Advanced Job Status is chosen in Print Manager. This option should be turned off in most printers. To check the setting of Advanced Job Status, do the following: 1. In the Print Manager window, choose Printer from the File menu. 2. Choose Properties. 3. From the Print To menu, choose Network Printer. 4. Select Hewlett-Packard Network Port, and then choose the Port option. When the Advanced Job Status is chosen the job will not be removed from the print queue unless the printer supports bidirectional communication. The queue is waiting for confirmation from the printer that the job is complete. Most printers do not have the ability to send the confirmation. MORE INFORMATION ================ The HP LaserJet 4 supports bidirectional communication. A LaserJet with the Windows Printing System also supports bidirectional communication, but the Windows Printing System is not supported under Windows NT 3.1. Additional query words: prodnt wps stuck flush piled iiisi 3si lj 5si ====================================================================== Keywords : kbprint kbPrinting Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW310 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : 3.1 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.