Print Manager Freezes Under Stress

 Last reviewed: May 14, 1997
Article ID: Q111994
The information in this article applies to:
  • Microsoft Windows NT operating system version 3.1
  • Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

When you continuously send print jobs, refreshing the print queue, and occasionally log off and log back on with an account that has a mandatory profile, Print Manager stops repainting itself. When the server gets into this state, the Server service stops responding and the following message may appear when you attempt to stop the server: 

   The service cannot be controlled in its present state.

CAUSE

The cause of this problem is that the Windows NT redirector gets in a deadlock condition when two similar requests are being processed at the same time.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. A supported fix is now available, but is not fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Product Support Services for more information.

Additional query words: prodnt
Keywords : kbbug3.10 kbprint ntprint NTSrvWkst
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 14, 1997
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