DOCUMENT:Q169131 25-FEB-2002 [winnt] TITLE :Print Setup Dialog Box May Take a Long Time to Display PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbprint kbWinNT400sp4fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== Applications that use the print setup common dialog take a long time, 40 to 60 seconds, to display the print setup dialog box. This delay only occurs when the default printer name is longer than 32 characters. CAUSE ===== This problem occurs when an application uses the common dialog (Comdlg32.dll) routine for print setup (PrintDlg) and specifies a truncated default print queue name. Because the truncated print queue name does not really exist on the target print server, Windows NT attempts to reach the print queue over every installed network redirector until they all timeout (usually 40 to 60 seconds). After all attempts have timed out in the redirectors, Comdlg32.dll assumes the print queue name was specified incorrectly and substitutes the default print queue port name, which is never truncated. MORE INFORMATION ================ PrintDlg can be called in two distinct modes: - To retrieve the current default print queue information. - To open the print settings dialog optionally specifying the default printer name. If an application uses PrintDlg to retrieve the default print queue name and the default printer name is longer than 32 characters, the name will be truncated. For example, a 34 character print queue name such as \\Red_dog\pq-mc0838-hplj4sib-3-081 would be truncated to 31 characters such as \\Red_dog\pq-mc0838-hplj4sib-3- Truncation of long print queue names occurs because the print queue name variable in Comdlg32.dll is limited to 32 characters in length. This limitation has it's roots in the Windows 3.x products where the maximum length for a device name was 32 characters and is documented in the Win32 SDK (Software Development Kit). RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. Additional query words: ====================================================================== Keywords : kbprint kbWinNT400sp4fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.