DOCUMENT:Q173539 20-AUG-2001 [winnt] TITLE :Routing and Remote Access Event ID 20063 PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you configure your Windows NT 4.0 Remote Access Service (RAS) server that is running the Routing and Remote Access Service (RRAS) Update to use Remote Authentication Dial-In User Service (RADIUS) authentication, the Routing and Remote Access Service may fail to start with the following error in Event Viewer on your RAS Server: Event ID: 20063 Source: Router Description: Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. There are currently no logon servers available to service the logon request. CAUSE ===== The RRAS server cannot resolve the host name entered in the Server Name field in the RADIUS configuration, or the Server Name field has been left blank. RESOLUTION ========== To resolve this issue, you must use one of the following methods: - Change the host name to the IP address of the RADIUS Server. -or- - Configure name resolution to resolve the host name For additional information on name resolution, please see the following white paper available on the Microsoft anonymous ftp server: File Name: Tcpipimp2.doc Location : ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/ Title : "Microsoft Windows NT 3.5/3.51/4.0: TCP/IP Implementation Details TCP/IP Protocol Stack and Services, Version 2.0" Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.