SBS Setup May Fail When Using Proprietary HDD Control

Last reviewed: March 5, 1998
Article ID: Q176205
The information in this article applies to:
  • Microsoft BackOffice Small Business Server version 4.0

SYMPTOMS

The setup for Small Business Server may not properly complete when using third-party or proprietary hard drive controllers. The following error message will be displayed after the restart that follows the graphical portion of setup:

   Cannot find startsam.exe.

CAUSE

When a proprietary hard drive controller is used (such as a third-party SCSI or UltraDma), Windows NT must be provided with the proper driver for the controller. Although this driver is provided, it may "drop out" during the restart to the graphical portion of setup. This results in the CD-ROM not being detected during the Windows NT setup portion of Small Business Server. When the CD-ROM is not detected, the error message is displayed after the restart that follows the graphical portion of setup.

RESOLUTION

To work around this issue, follow these steps:

  1. In Control Panel, double-click Devices.

  2. To set the ATAPI devices to start up at boot, select the ATAPI entry and click the Startup button.

  3. In Startup Type, click Boot and then click OK.

  4. Repeat steps 2 and 3 for Cdfs devices.

  5. After these are both set, restart the computer.

Startsam.exe will run after the restart because the CD-ROM can be seen, which will allow the Small Business Server setup to continue and to complete successfully.

STATUS

Microsoft has confirmed this to be a problem in BackOffice Small Business Server version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


Additional query words: smallbiz SBS
Keywords : kbbug4.00 ntsetup NTSrv sbs kbsetup
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 5, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.