DOCUMENT:Q149983 20-FEB-2002 [winnt] TITLE :Serial Mouse Not Installed; Err Msg: STOP 0x0000001E PRODUCT :Microsoft Windows NT PROD/VER::3.5,3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== After you change the OverrideHardwareBitstring in the registry, the serial mouse is not installed during the boot process and the following STOP error message appears in Windows NT: STOP: 0x0000001E : (C0000005, 80118C84, 00000000, 0061008C) KMODE_EXCEPTION_NOT_HANDLED NOTE: The parameters may not all be exactly the same. CAUSE ===== Microsoft Knowledge Base article Q102990 defines the OverrideHardwareBitstring as follows: OverrideHardwareBitstring REG_DWORD 0x1 or 0x2 This entry is not usually present. When present, it specifies that regardless of whether it was actually detected, a serial mouse is present on the system. Add this value to tell the driver to assume the serial mouse is on COM1 (specified by the value 0x1) or COM2 (specified by the value 0x2). This entry is useful if the serial mouse has not been automatically detected. Windows NT expected the mouse to be present. WORKAROUND ========== Remove the OverrideHardwareBitstring from the registry, or make sure the mouse is connected to the computer when Windows NT starts. WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: 3.50 3.51 prodnt trap 0x1E ntblue ntregistry ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : :3.5,3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.