DOCUMENT:Q138739 07-FEB-2002 [winnt] TITLE :Service Pack 2 Upgrade Causes Macintosh Volumes Not To Appear PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Windows NT 3.51 Service Pack 2, the Macintosh volumes in Services for Macintosh do not appear and a red "X" is marked next to the volume icon. In addition, the following system event appears in the Event Viewer: Event ID: 12035 Description: Volume information for "" could not be loaded. Setting defaults. CAUSE ===== The volume catalog database format has changed in Windows NT 3.51 Service Pack 2. RESOLUTION ========== Wait for several minutes or longer after you reboot the server for the first time. It may take a while for the catalog to appear, because the catalog has to be built. Subsequent starts of Windows NT 3.51 allow the volume to appear quicker. The size of the volume and the number of files or directories in the volume affect the time to build the database. For example, servers with volumes over 10 gigabytes (GB) may take over an hour for the volume to appear. Additional query words: prodnt sfm mac ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT351search kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.