DOCUMENT:Q145950 08-AUG-2001 [winnt] TITLE :Setting Up NT On ALR Evolution V ST(e) Causes STOP 0x00000078 PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS:kb3rdparty kbnetwork kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SUMMARY ======= When you install Windows NT Server or Workstation version 3.51 on ALR's Evolution V ST or Evolution V Ste, the install might fail after NT setup has rebooted the system to go into the graphical mode portion of setup. It will fail after NTDETECT and OSLOADER load. The system will Blue Screen with the following message: STOP: 0x00000078 (0x00000000,0x00000000,0x00000000,0x00000000) PHASE0_EXCEPTION MORE INFORMATION ================ ALR's Evolution V ST and Evolution V STe systems are multi-processor compatible systems (Intel MP v1.1 specification). In cases where customers have received this error, the system had a single processor, were supplied with Phoenix BIOS 4.04.x, and could be ordered with Adaptec's 2940 SCSI controller. Troubleshooting Information: ---------------------------- 1. STOP: 0x00000078 is typically an error related to either a RAM memory problem or a BIOS problem and these are the first items that need to be checked. a. Make sure that memory values, if configurable through CMOS or an EISA Configuration utility, match the amount of memory that is physically installed in the computer, either in SIMM slots and/or memory that physically resides on the motherboard. b. If the amount of memory is configured properly, make sure at system boot that the amount of memory the computer counts matches what is installed. If it does not match within at least 1 Mb, you might have a bad memory chip or one that was not be seated properly in the SIMM socket. c. If you've replaced or added memory chips, make sure that they are seated properly. 2. Since these systems can have both Phoenix BIOS 4.04.x or greater and Adaptec 2940 with BIOS 1.16 or greater, you should obtain the most recent revisions for both the Phoenix and Adaptec 2940 BIOS. For additional information, please see the following articles in the Microsoft Knowledge Base: ARTICLE-ID: Q142013 TITLE : Adaptec AHA2940 Related Problems 3. If you followed steps 1 and 2 with no success, try reinstalling NT, either from the boot floppies or a floppy-less CD-ROM install. a. Press F5 during the portion of Windows NT 3.51 Setup that displays the following text: Setup is inspecting your computer's hardware b. Select "Standard PC" from the list of computer types. This forces Windows NT Setup to use the uni-processor Hardware Abstraction Layer (HAL). c. Continue with setup making any further configuration changes necessary (adding updated SCSI devices drivers or other mass storage drivers, and so forth). d. During the third system reboot that takes setup into graphical mode, the system should be able to successfully enter the graphical portion of setup without the STOP 0x00000078 and NT's final configuration settings can be completed. For more information on updated drivers or BIOS, contact: Adaptec (800) 959-7274 Technical Support (408) 945-7727 BBS WWW.ADAPTEC.COM World Wide Web Phoenix Technology (714) 440-8313 Technical Support WWW.PTLTD.COM World Wide Web Advanced Logic (510) 226-9555 Technical support Research (ALR) WWW.ALR.COM World Wide Web The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding the products' performance or reliability. Additional query words: prodnt ====================================================================== Keywords : kb3rdparty kbnetwork kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.