DOCUMENT:Q124378 08-AUG-2001 [winnt] TITLE :Setup Err Msg: Setup Error 4: Could Not Load PRODUCT :Microsoft Windows NT PROD/VER:3.5 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== The following error message appears during the character-based portion of Windows NT Setup: Setup Error 4: Could not load CAUSE ===== This error message appears when: - One or more files on the source media (compact disc or floppy disk) are corrupt. -or- - One or more files in the temporary directory created by Setup are corrupt (usually due to a copy error). RESOLUTION ========== FAT Partition ------------- If the temporary Setup directory is on a file allocation table (FAT) formatted partition, exit Setup and re-copy the file specified in the error message from the source media to the temporary Setup directory. NOTE: Even if the file on the source media is compressed, copy it to the Setup directory in compressed form; do not expand it. NTFS Partition -------------- If the temporary Setup directory is on an Windows NT file system (NTFS) partition, you may have to run Setup process again. If you have a previous version of Windows NT on your system that is bootable, start it and re-copy the file from the source media to the Setup directory, or run WINNT32 again to re-copy all the files. If your previous version of Windows NT does not start, run Setup from the Windows NT 3.5 CD or from the Setup floppy disks. If the error persists after you replace the corrupt files in the temporary directory, the source media is probably corrupt, and needs to be replaced. Additional query words: prodnt krnlmp.exe winnt winnt32 ====================================================================== Keywords : kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search Version : 3.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.