Setup Problem on Intel 486 Express

Last reviewed: May 13, 1997
Article ID: Q108419

The information in this article applies to:

Microsoft Windows NT operating system version 3.1
Microsoft Windows NT Advanced Server version 3.1

SYMPTOMS

You may receive the following error message during Windows NT setup on an Intel 486 Express MX rev. B:

   An error occurred reading from or determining the configuration of a
   hard disk drive attached to your computer. This may indicate a hardware
   or configuration problem with a disk drive, disk controller, or SCSI
   adapter.

CAUSE

This error message may be caused by one of the following:

Your SCSI cable may be too short (less than one inch between the drive and the SCSI card).
-or-
You have an incorrect jumper setting for video, such as Video Memory set to 512K.

RESOLUTION

To work around this problem, do one of the following:

If your SCSI cable is too short, move it to another slot on the ribbon (50-pin connector).
-or-
If you have an incorrect jumper setting for video, change Video Memory to 1 MB.

Additional query words: prodnt err msg
Keywords : kbsetup ntsetup
Version : 3.1
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: May 13, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.