DOCUMENT:Q122796 08-AUG-2001 [winnt] TITLE :Setup Problems with Gateway 2000 P5-60 and Memory Modules PRODUCT :Microsoft Windows NT PROD/VER: OPER/SYS: KEYWORDS: ====================================================================== 3.50 WINDOWS kb3rdparty ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.5 - Microsoft Windows NT Server version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Windows NT version 3.5 on a Gateway 2000 P5-60 (with hardware components on the PCI bus), the computer may stop responding (hang), or the following error message may appear when several files in the graphical portion of Setup run: Unable to copy . The source may be corrupted. Abort, Retry, Fail RESOLUTION ========== To correct this problem: 1. Verify that the computer is using the PCI chip set of either the Mercury S82434NX or Mercury II. 2. Remove all PCI-based hardware components and try to install Windows NT version 3.5. If unsuccessful, remove the memory modules (SIMM) and replace them with standard 4 megabyte (MB) memory modules. This computer is originally shipped with a 16 MB memory module. For additional information, call Gateway Technical Support at (800) 846- 2301. Gateway 2000 is manufactured by Gateway 2000, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTSsearch kbWinNTS350 kbWinNTS350search ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.